◂◂ POLICIES
The agreement between R2 Education and the schools, families and students who use the OLNA Trainer, the NAPLAN Trainer and the Scholarship Trainer — what we provide, what we ask of you, and where responsibility sits.
Any Trainer can be taken by a School, for its own students and staff, or by a Family — a parent or guardian subscribing for their own child at home. Both are covered here. Where a clause applies to only one, it is marked SCHOOL or FAMILY. Everything else applies to both.
These Terms of Use ("Terms") govern access to and use of the OLNA Trainer — for the Online Literacy and Numeracy Assessment (OLNA) — the NAPLAN Trainer — for the National Assessment Program — Literacy and Numeracy (NAPLAN) — and the Scholarship Trainer — AAS-style practice for independent-school scholarship examinations — (together "the Trainers"), and the homepage at r2education.com.au, published by R2 Education, an Australian sole‑trader business ("R2 Education", "we", "us", "our").
They are a binding agreement between R2 Education and each Subscriber — a School that subscribes for its students, or a Family that subscribes for its own child — and they set the rules for every teacher, parent or guardian, and student who uses any Trainer. Our Privacy Policy and Security Policy form part of these Terms.
Please read them. They include limits on our liability (Section 18) and an explicit statement of the limits of AI marking (Section 10).
| Term | Meaning |
|---|---|
| Service | Any or all of the Trainers, the homepage, their content, their teacher and administrator tools, and all supporting systems we run for them. |
| School | The school, education authority or other organisation that subscribes and on whose instruction accounts are created. |
| Family | A parent or guardian who subscribes in their own name for a student in their care, rather than through a school. |
| Parent or Guardian | The individual who holds a Family subscription. Includes a parent, a legal guardian, and anyone else with parental responsibility for the student. |
| Subscriber | Whichever of a School or a Family holds the subscription. Where these Terms say "Subscriber", the clause applies to both. |
| Authorised User | A teacher, school administrator, parent or guardian, or student holding an account created by or for the Subscriber. |
| Student Data | Personal information and practice records relating to a student, as described in the Privacy Policy. |
| Content | Questions, passages, prompts, feedback, explanations, text, design and software making up the Service. |
| AI Output | Any question, passage, prompt, hint, mark, score, comment or feedback produced by an artificial intelligence model within the Service. |
SCHOOL The School accepts these Terms by subscribing, creating accounts, or letting its staff or students use the Service — whichever comes first. Whoever accepts on a School's behalf warrants they are authorised to bind it.
FAMILY The Parent or Guardian accepts these Terms at the point of purchase, by ticking the box on the checkout page. The Parent or Guardian must be at least 18 years old and must be the parent or guardian of, or otherwise have parental responsibility for, each student the subscription covers.
Each Authorised User also accepts these Terms by signing in.
Students under 18. Most students using the Service are minors, and they are not asked to enter a separate contract with us. Responsibility for authorising a student's use sits with the Subscriber — the School for a school subscription, the Parent or Guardian for a Family one — along with any notice or consent requirement (Section 7). Where these Terms impose an obligation on a student, the Subscriber is responsible for putting it to them in age‑appropriate language.
If you do not agree to these Terms, do not use the Service.
Both are practice and revision tools.
Both offer adaptive practice that responds to demonstrated accuracy, timed tests simulating test conditions, automated Writing feedback, and progress reporting.
Meeting the OLNA standard is a requirement for the Western Australian Certificate of Education (WACE). Nothing the OLNA Trainer produces contributes to, predicts, or substitutes for that. A student's performance in the Trainer says nothing definitive about whether they will meet the standard, and no decision about a student's WACE pathway should rest on it.
Content is written to reflect the style, format and curriculum coverage of each assessment as publicly published. It is our interpretation of that material. We have no access to actual OLNA or NAPLAN test items and none appear in the Service.
R2 Education is an independent provider. We are not affiliated with, endorsed by, sponsored by, accredited by, or connected in any way to the Australian Curriculum, Assessment and Reporting Authority (ACARA), the School Curriculum and Standards Authority (SCSA) of Western Australia, the Department of Education (Western Australia), the Government of Western Australia, the Australian Government, or any other education department, authority or regulator.
"NAPLAN" and "National Assessment Program — Literacy and Numeracy" belong to ACARA. "OLNA" and "Online Literacy and Numeracy Assessment" are administered by SCSA. We use both terms descriptively, to identify the assessments our practice material prepares students for. No claim of ownership, licence, sponsorship or endorsement is made or implied.
Nothing in the Service may be represented to students, parents, carers or anyone else as official OLNA or NAPLAN material, or as an official result. A Subscriber must not represent the Service as departmentally endorsed unless the relevant department has separately endorsed it in writing.
A student can never create an account for themselves, on either subscription route, and nobody can create an account without either a school arrangement or a paid family subscription behind it.
This remains deliberate and narrow. The only registration form that exists mints switched‑off accounts that a confirmed payment alone can activate; the only person who can create a family's accounts is the adult who pays for them; and a student still cannot create an account for themselves.
| Role | Can access |
|---|---|
| Student | School and Family: their own practice content, results and progress only. |
| Class teacher SCHOOL | School only: accounts, results and progress for students in their assigned class groups. |
| School administrator SCHOOL | School only: all students and teachers at the School, plus account management. |
| Parent or Guardian FAMILY | Family only: the results and progress of the student or students their subscription covers, and nothing else. A Parent or Guardian can never see another family's child, and a Family subscription reaches no school's data. |
These boundaries are enforced on our servers. Attempting to reach data outside your role is a serious breach of these Terms (Section 9).
Passwords are stored only as one‑way hashes and cannot be recovered by anyone, including us. A forgotten password is reset by a teacher or administrator, or — on a Family subscription — by us, on request from the Parent or Guardian who holds it.
What is required of you depends on which kind of subscription you hold. Items 1 to 8 below are the School's obligations. Item 9 sets out the equivalent obligations of a Family.
A Family is not asked to complete a departmental online‑services assessment, run a privacy impact assessment, or notify anyone else — those obligations in items 1 and 2 exist because a School enrols other people's children. A Parent or Guardian is enrolling their own.
The Service is licensed for the Subscriber's own educational use for the term of its subscription — by a School's own students and staff, or by the students a Family subscription covers. Within that, Authorised Users may:
FAMILY A Family subscription covers the students named on it, in one household. It is not a licence for a tutoring business, a study group, a co‑op or a class — if you teach other people's children, you need a School subscription. Talk to us and we will sort out something that fits.
We may investigate suspected breaches and take the steps in Section 15. A breach of Section 9.1 may also be an offence under Australian law, and we will report serious incidents to the appropriate authorities.
Parts of every Trainer are produced by artificial intelligence. This section says plainly what that means.
AI Output is formative practice feedback only. It is not an OLNA or NAPLAN result, not an official or moderated assessment, and not a prediction of performance. It can contain factual errors, a wrong answer key, an inappropriate difficulty, or a mark a human marker would not give.
No decision about a student — reporting, grading, streaming, placement, intervention, WACE pathway advice, or any judgement of ability or need — may be made on the basis of AI Output. Teachers must apply their own professional judgement, and the School is responsible for exercising it. FAMILY A Parent or Guardian should read a mark the same way: as practice feedback on one piece of writing, not as a measure of their child, and not as a reason to seek or delay any assessment. If you are worried about your child's progress, talk to their teacher.
We instruct the models to produce content appropriate to the year level and the Australian school context, validate generated questions against a strict format before display, and apply daily usage caps. That reduces but does not eliminate the risk of wrong or inappropriate output. Please flag any content that appears inaccurate, unsuitable or otherwise not to standard (Section 11) — every flag is reviewed and used to improve the Service.
Subject to Section 17, AI Output is provided "as is". We do not warrant that it is accurate, complete, curriculum‑aligned, consistent between attempts, or comparable to a human marker's judgement.
Students — or the School, as its policies provide, or the Parent or Guardian on a Family subscription — own the writing composed in the Service. We claim no ownership. Writing is transmitted to our AI provider for marking and is never used to train any AI model. Whether it is then stored differs between the Trainers — the OLNA Trainer keeps submissions against the student's record; the NAPLAN Trainer does not store them at all. Section 4.4 of the Privacy Policy has the detail.
All three Trainers are built for a school audience. Neither has advertising, in‑app purchases, third‑party links, chat, messaging or any user‑to‑user communication, and no student can publish anything visible to another student beyond a display name and aggregate score on the optional leaderboard.
Students and teachers can flag any question that seems wrong, unfair, confusing or inappropriate. Flags are recorded for teacher and administrator review, and we review flagged Content and correct or remove it.
To report unsafe or inappropriate content, email hello@r2education.com.au with the subject "Content report". We respond within one business day and remove confirmed material promptly.
A School that would rather students not be ranked against each other can ask us to disable the leaderboard for it. A Parent or Guardian can ask us to do the same for their child.
The Service — software, design, question bank, passages, prompts, explanations, reports and branding — is owned by or licensed to R2 Education and protected by the Copyright Act 1968 (Commonwealth) and other laws. Except as Section 8 allows, no rights are granted.
We grant the Subscriber a non‑exclusive, non‑transferable, non‑sublicensable licence to use the Service for its own educational purposes for the term of its subscription, under these Terms — a School's own internal use, or a Family's own household use. It ends when the subscription ends.
The Subscriber keeps all rights in the data it enters and in student work, and grants us a limited licence to host, process and display it solely to provide and secure the Service, as described in the Privacy Policy. We claim no other rights, and we do not use Subscriber or student material to train AI models or to build products for anyone else.
"NAPLAN" belongs to ACARA and "OLNA" is administered by SCSA; both are used descriptively only (Section 5). Other names and marks belong to their owners.
If you send us suggestions we may use them without restriction or obligation. That gives us no right to your data or your students' work.
We aim to keep the Trainers available during Western Australian school hours but do not guarantee uninterrupted availability. Any of them may be unavailable for maintenance, a fault, or an outage at one of the providers listed in the Privacy Policy. Where practicable we schedule maintenance outside school hours and give notice.
Do not depend on any Trainer for a time‑critical assessment. They are practice tools. If a lesson needs guaranteed availability, have an offline alternative ready.
By email to hello@r2education.com.au during Western Australian business hours. We aim to acknowledge within one business day. Security and privacy incidents are prioritised (see the Security Policy).
We improve the Trainers continuously and may add, change or remove features. We will not make a change that materially reduces core functionality during a paid term without at least 30 days' notice. If such a change is unacceptable, a School may terminate under Section 15.2 and receive a pro‑rata refund of prepaid fees, and a Family may cancel under Section 14.3 and will not be charged again — with a refund of any unused months already paid for on a yearly plan.
Some features depend on a third‑party AI provider. If that provider becomes unavailable, changes its terms, or stops offering a suitable service, those features may be degraded, suspended or withdrawn, and we will tell the Subscriber. Everything else — the fixed question bank, practice tests, all reporting — keeps working without AI.
Fees, subscription term, number of student accounts and payment terms are set out in the separate written quote, order form or invoice agreed with the School. Where there is none, use is on the terms we have agreed in writing.
Fees are payable in Australian dollars. Unless the agreed document says otherwise, school subscriptions do not renew automatically; we contact the School before the term ends. If a subscription lapses, accounts are deactivated and data retained then deleted as described in the Privacy Policy — so export anything you want to keep before the term ends.
A Family subscription is taken either monthly or yearly, whichever you choose at checkout. Prices are shown in Australian dollars on the page where you subscribe, and include GST where GST applies. Each Trainer is a separate subscription.
Every receipt and confirmation email we send contains a link to your billing portal. Open it and press Cancel subscription. That takes effect immediately and no further payment will ever be taken. You do not need to ask us, wait for us, or contact your bank.
If you would rather we did it, email hello@r2education.com.au and we will cancel it for you within one business day and confirm in writing. Either route stops the billing just as completely.
You keep access to the end of the period you have already paid for. Cancelling on day 3 of a monthly period does not cut your child off on day 3 — the subscription runs to the end of that period and then simply stops. Nothing renews after that. On a yearly plan the same applies, and Section 14.6 additionally offers a refund of the whole unused months rather than leaving you to sit out the rest of a year you no longer want.
When the subscription ends, the accounts it covers are deactivated, and the data is retained and then deleted under the schedule in the Privacy Policy. Export any results you want to keep before then, or ask us and we will send them to you (Section 15.3).
You can restart a cancelled subscription at any time by subscribing again. If you do so within the retention window, we can usually reconnect the original account and its history — ask us rather than starting fresh.
If a charge is declined — an expired card, insufficient funds — Stripe retries it over the following days and emails you. If it still cannot be collected, the subscription is cancelled and access ends. We will not pursue you for the missed payment, and nothing is sent to a debt collector.
We may change the price of a Family subscription, but not without telling you. We give at least 30 days' notice by email before a new price applies to you, and the notice will say exactly what the new amount is and when it starts. If you do not want to pay it, cancel under Section 14.3 before that date and you will never be charged the new amount. A price change never applies to a year you have already paid for — it takes effect at your next renewal.
A Family subscription is a supply to a consumer, and it comes with guarantees under the Australian Consumer Law that cannot be excluded — including that the Service will be supplied with due care and skill and be reasonably fit for its purpose. If there is a major failure you may cancel and seek a refund; for a lesser problem we will fix it within a reasonable time. Nothing in these Terms — including Section 18 — limits those rights. See Section 17.
Monthly plans. Because you keep access for the rest of a period you have paid for, we do not normally refund part of a month simply because you cancelled partway through it. But if you were charged for a month you did not intend to renew and your child has not used it, email us and we will refund it. We would rather do that than have you feel stung by a subscription you forgot to cancel.
Yearly plans. A year paid up front is a different proposition, so we do not treat it as spent the moment it is taken. If you cancel an annual subscription part way through, we will refund the whole unused months on request — cancel two months in and ten months come back. You may instead keep access for the remainder of the year; it is your choice, not ours.
Please contact us before asking your bank to reverse a charge. We can almost always resolve it the same day, which is faster than a chargeback and avoids the fees and disruption on both sides.
There is no charge for a request to access, correct, export or delete data, on any kind of subscription.
We may suspend or terminate an account or a Subscriber's access if there is a serious or repeated breach of these Terms (particularly Section 9); if suspension is needed to protect the security or integrity of the Service or another subscriber's data; if fees are unpaid 30 days after they fall due; or if the law requires it.
Except where immediate suspension is needed for security or legal reasons, we give notice and a reasonable chance to fix the problem first, and restore access once it is resolved. If we terminate a Family subscription for a reason that is not the Parent or Guardian's fault, we refund the unused part of the period already paid for.
SCHOOL The School may stop using the Service and may ask us to delete its data at any time. Termination does not entitle it to a refund for a term already begun, except as Section 13.3 or the Australian Consumer Law provides.
FAMILY A Parent or Guardian may cancel at any time under Section 14.3, and may ask us to delete their child's data at any time. No reason is required and nothing further is charged.
Our handling of personal information is governed by the Privacy Policy, which forms part of these Terms. It sets out what we collect, why, who sees it, where it is stored — including disclosure outside Australia — how long we keep it, and how to access, correct or delete it.
All three Trainers' databases are in Sydney, so accounts, results and practice history are stored in Australia. Writing is still marked in the United States. If your School or education authority cannot accept that, raise it before deployment — Section 9 of the Privacy Policy sets out the position and the options, including running a Trainer with AI writing marking switched off. This applies equally to a Family subscription: if you would rather your child's writing not leave Australia, we would rather you knew that now than found out later.
We handle personal information as though bound by the Australian Privacy Principles, and will sign a written data processing agreement where a School or authority needs one.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy conferred by the Competition and Consumer Act 2010 (Commonwealth), including the Australian Consumer Law, or any other law, that cannot lawfully be excluded. To the extent a provision would do so, it does not apply.
Where our liability for failing to comply with a consumer guarantee may lawfully be limited, it is limited at our option to resupplying the Service or paying the cost of having it resupplied. That limitation does not apply to a Family subscription, because the goods and services are of a kind ordinarily acquired for personal, domestic or household use.
FAMILY A Parent or Guardian holding a Family subscription is a consumer for the purposes of the Australian Consumer Law, and these Terms are a standard‑form consumer contract. Nothing in them is intended to operate as an unfair contract term, and any term that would be unfair is void to that extent rather than enforced against you. Section 14.6 sets out your refund rights.
We warrant that we will provide the Service with due care and skill, that we hold the rights needed to grant the licence in Section 12.2, and that we will handle personal information in accordance with the Privacy Policy.
Subject to the above and to Section 10.4, the Service is provided "as is" and "as available", and to the extent permitted by law we exclude all other warranties — including that it will be uninterrupted or error free, that Content or AI Output will be accurate or curriculum‑aligned, or that using it will improve a student's results.
Subject to Section 17, and to the extent permitted by law:
The cap in paragraph 2 does not apply to liability for our own breach of the Privacy Policy, our own breach of confidentiality, our own wilful misconduct or fraud, or any liability that cannot lawfully be limited.
SCHOOL The School indemnifies us against loss, damage, cost and expense (including reasonable legal costs) arising from the School's or an Authorised User's breach of Section 9, breach of Section 7.5, or unlawful use of the Service.
This does not apply to the extent the loss was caused by our own breach of these Terms, our own negligence, or our own failure to secure the Service. It is reduced proportionally to the extent we contributed, and we will take reasonable steps to mitigate.
FAMILY This section applies to Schools only. A Parent or Guardian gives us no indemnity. An indemnity of this kind in a consumer contract risks being an unfair contract term, and asking a parent or guardian to underwrite our legal costs would not be reasonable in any case. If a Family breaches these Terms our remedies are those in Section 15 and at general law — nothing more.
We may update these Terms. The current version always sits at r2education.com.au/terms, with its version and effective date at the top.
For any change materially affecting a Subscriber's rights or obligations we give notice at least 30 days before it takes effect — to a School's nominated contact, or to the email address on a Family subscription. A School that does not accept the change may terminate before that date under 15.2 and receive a pro‑rata refund for the unused part of the term; a Family may cancel under Section 14.3 and will not be charged again. Continuing to use the Service after the effective date accepts the updated Terms.
Minor changes — corrections, clarifications, formatting — take effect on publication.
Version 1.3 added the Scholarship Trainer as a third Trainer under these same Terms, and the extra-child price on the NAPLAN Trainer (14.2). Nothing changed for existing subscribers: the fees, cancellation and refund rules in Section 14 apply to every family subscription as before, and no existing price went up.
| Clause | Effect |
|---|---|
| Governing law | These Terms are governed by the laws of Western Australia. The parties submit to the non‑exclusive jurisdiction of its courts and the courts hearing appeals from them. |
| Disputes | Before starting proceedings each party will notify the other in writing and negotiate in good faith for at least 20 business days. This does not prevent either seeking urgent interlocutory relief. |
| Entire agreement | These Terms, the Privacy Policy, the Security Policy and any signed order form or quote are the entire agreement and replace earlier discussions. A signed agreement with a School or education authority prevails over these Terms where they conflict. |
| Severability | An invalid or unenforceable provision is read down to the minimum extent necessary, or severed; the rest stands. |
| No waiver | Failing or delaying to enforce a right does not waive it. |
| Assignment | Neither party may assign without the other's written consent, not unreasonably withheld. We may assign to a successor of our business on notice, subject to Section 8.4 of the Privacy Policy. |
| Notices | To us: hello@r2education.com.au. To a School: its nominated contact address. To a Family: the email address on the subscription — keep it current, because it is where cancellation confirmations, price‑change notices and receipts go. Email notice is effective when sent unless a delivery failure comes back. |
| Relationship | Nothing creates a partnership, joint venture, employment or agency relationship. |
| Interpretation | "Including" means "including without limitation". Headings are for convenience. |